Frequently Asked Questions
Find the answers to our most regular questions
What are your opening hours?
We are open 9.00am – 5.00pm Monday to Friday.
We do not close for lunch.
We stay open late on a Thursday until 6pm.
Saturday 10.00am – 1pm
Closed on Bank Holidays.
Do you stock edible cake decorations?
We stock a wide range of edible decorations and all the equipment for you to create your own.
Do you do mail order?
We will post stocked items to you if requested – we can take card payments over the phone. Please call the shop for information regarding availability of stock and postage details.
Telephone: 01305 213399
Can I pay for my cake order over the phone?
We can take most credit and debit card payments over the phone and send you a receipt.
Do you take American Express?
Unfortunately we cannot take payment by American Express.
How do I find your shop?
How much is a wedding cake?
We do not have a uniform price structure for wedding cakes as each cake is unique. To see whether we are within your budget, basic prices start from £300. Please book for an individual consultation for a more precise quotation. Visit our Wedding Cake page for more information.
If I have a design in mind can you reproduce it?
When you book a design consultation bring along any pictures or ideas of your dream cake and we will advise you on suitability and customise the design to your unique requirements.
Can colour themes or flowers that we have chosen for our wedding be reflected in the cake design?
The designer will accommodate your desires for co-ordinating your cake with your wedding theme and advise you of the resulting cost during the consultation.
We want a quirky and individual cake. Will this be possible?
Do we have to collect and set up our cake on the day?
No, as part of our service we will deliver and set up your cake so you and your family can concentrate on your special day secure in the knowledge that professionals are in charge of your cake. However, if you would prefer to do it yourselves you can, but please bear in mind that once a cake has left the shop we are no-longer responsible for any damages.
N.B. Because we offer this service please be aware that we limit our bookings and consequently early booking is advisable to accommodate your wedding during the busy wedding season i.e. May to September.
My fiancé prefers coffee & walnut but I prefer lemon drizzle. Can we have both?
Your cake is your choice. Many couples have 2 or more flavours in their design and sometimes a cutting cake too which is always an option (a cake kept out in the catering area and served to guests).
One of our guests has a food allergy. Can they still have our cake?
Yes – we can accommodate wheat free, dairy free and egg free options but please be aware that there are limitations in creating delicious cakes without certain ingredients. Another alternative is to make an individual cake for your guest. Options will be discussed at your consultation.
We want hand-made favours that reflect our wedding theme. Can you provide them?
Yes, we can make beautiful individual iced biscuit favours to co-ordinate with your theme.
A relative of ours wants to bake our cake but can’t ice it. Can you ice it for us?
We are getting married outside of Dorset but wish to use Angel Cake Company to provide our cake.
If you are outside of Dorset we are happy to make your cake and provide instructions to your caterer about collection, and box your cake for transportation, otherwise we may be able to deliver your cake ourselves at an additional cost. Please contact us for for information.
N.B. Angel Cake Company cannot be responsible for any accidental damage to your cake once it has been collected from our premises.
I can bake a beautiful cake but do not feel confident enough to decorate it. Can you do this for me?
We are unable to decorate cakes that have not been baked by us but are happy to provide ready made decorations or bespoke sugarcraft for you to use on your cakes.
I want a celebration cake for someone who is diabetic. Is this possible?
Although we provide cakes that accommodate most allergies (i.e. wheat, nut, egg, dairy) sugar-free cakes are a near impossibility.
I want a cake that has 2 tiers for impact but not enough guests for all that cake. Do you have a solution?
Yes, we can always decorate a “dummy” cake for you (a polystyrene cake base) to give you the visual impact of 2 or more cakes if only one or 2 cakes are real.
I have forgotten to order a cake for a celebration in time. Can you help?
How much is a birthday cake?
Do you make cakes in the shape of numbers?
Unfortunately we do not make number cakes, mainly because you do not get much cake for the size and price and it takes a lot of time to cover them which would make the price even higher. We suggest that you have a round or square cake with the number scattered on top or even bursting out of the cake on wires.
I want a personal cake topper. Can you make it for me?
If you book ahead in enough time (usually 3-4 weeks but please call for time availability) and provide photographs we can usually create personal requirements in sugar.
I love baking cakes but am no good at decorating. Can you help?
We are always happy to advise and guide you but are unable to decorate cakes that have not been baked by us. We can however create bespoke decorations (with enough lead time i.e. 2-3 weeks) for decorations of your own. We also run friendly workshops where you can learn basic sugarcraft skills to decorate your cakes with confidence.